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FAQ

General Info

White x White is a wholesale company selling exclusively to the retail home decor and design trade.

  • There is a 20% up-charge for non-stocking dealers and we'll only ship to a commercial address.
  • We do require all customers have someone in-house to make repairs of damages and defects that affect less than 5% of the piece.
  • All our furniture is made of reclaimed wood which is very forgiving and we'll gladly provide a touch-up kit upon request.

Q: How can I view wholesale pricing on your website?

A: Everyone will see retail pricing until they register with us as a dealer.

  • Click here to fill out our dealer registration form.
  • We will email you your new username and password within 24 hours.
  • Use your new username and password to login. (Be sure to save your username and password!)

To be a stocking dealer you must have a storefront. A 20% upcharge applies to designers (must have a business license) and non-stocking dealers. 

Q: What is your shipping policy?

A: We are only able to ship to a business.  If a residential address is listed as the ship-to your application will be denied.  Our buy-in is $2000 for stocking dealers ($1000 re-orders). Non-stocking dealer opening order and re-order minimum is $1000. Orders are shipped LTL on pallet(s) and usually ship within two weeks if most items are in stock, except immediately after a major market in January and July.  Extra charges apply to inside deliveries, deliveries requiring a lift-gate, and notification. Even if not noted when order is placed, if these services are used you will pay the carrier directly. Refused shipments will be credited for product, less a re-stocking fee of 20% and freight charges both ways.  

Q: What should I do if I receive something that is damaged?

A: If a pallet arrives with hole(s), tear(s), crushed corner(s), etc. or without shrink wrap around it you must inspect all items before signing for it. If there are any damages, however small, you must write "damaged goods" on the driver's paperwork OR refuse the shipment. Otherwise we may not be able to make a freight claim on your behalf. Every shipment includes a claim form. Please fill out the form completely and fax or email to us immediately (within 5 days of receipt of shipment). (fax - 785-862-9493; email - This email address is being protected from spambots. You need JavaScript enabled to view it.) We require photos of all damages and the cardboard be emailed to us before credit will be considered. PLEASE keep all original packing materials including outer cartons and the pallet(s) until you are advised by us they may be disposed of. Claims for damages, shortages and defects must be made to White x White in writing within 5 days of receipt of the order. No claims will be honored after 5 days.  


GENERAL INFORMATION

All measurements are approximate.  Items made of reclaimed wood will likely have, or will develop splits, nail holes, knots, and other imperfections adding charm and character and should be expected.  All pieces in the White x White collection are hand-made and have a wonderful vintage appearance with finishes that may vary from piece to piece and shipment to shipment.  It's our belief that these variations add character and charm to the products and enhance their appeal. It's possible that pieces with metal may develop a rust patina unless sprayed with a clear coat.  Statuary may be used outdoors but the color will most likely change over time. 

You must contact us within 5 days of receiving your merchandise if there is any damage.

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